TERMS & CONDITIONS

Welcome to the Eden Cinemas site (the “Site”). Please read these Terms of Use carefully before using the Site. By using and accessing this site you are signifying your agreement with the terms and conditions. If you do not agree with them please leave the site immediately.

Eden Entertainment Ltd. and its parent company Eden Leisure Group Ltd. (Eden Place, St. George’s Bay, St. Julian’s) operate and control this site. Eden Entertainment Ltd. reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time and, by your continued use of the Site, you agree to be bound by such modifications, alterations or updates.

All transactions/orders carried out on this website are concluded in English.

PROOF OF AGE

The Company reserves the right to refuse entry if proof of age is not produced when requested at the entrance to its premises.

FOOD & DRINKS

Only food and drink items purchased in the Eden Cinemas may be consumed on the premises. Customers may not bring food and drinks purchased elsewhere into the auditoriums.

MOBILE PHONES AND RECORDING DEVICES

All mobile phones, tablets, and similar devices must be switched off or set to silent mode before entering the auditorium.
The use of mobile phones, including texting and screen illumination, during the screening is strictly prohibited as it may cause disturbance to other guests.
The use of cameras, audio recorders, or any recording devices within the cinema is strictly prohibited.
Unauthorized recording (audio, video, or still images) of films or events may constitute a criminal offence. The cinema reserves the right to take appropriate action, including removal from the premises and referral to the relevant authorities.

DISRUPTIVE CUSTOMERS

Eden Cinemas holds the right to escort any disruptive individuals out of the premises. Customers who are asked to leave the cinema due to disruptive, inappropriate, or abusive behaviour towards staff or other guests will not be entitled to a refund or compensation.

PARKING

The Eden Cinemas Discounted Parking is offered to Eden Cinemas patrons, operated in sole conjunction with the Eden Car Park, St George’s Bay, St Julian’s, and is not related to any other offer applied by the Eden Cinemas and/or the Eden Car Park from time to time.
The Parking Offer is Valid seven days a week, for up to 4 hours of parking as the prices indicated:

- 4 hours at €3: All day Monday to Thursday

- 4 hours at €5: All day Friday, Saturday, Sunday and Public Holidays.

Rates may change during the Christmas period.

Eden Cinemas: Offer is valid for Eden Cinemas customers watching a movie with an active ticket for that day.
Present your Eden Car Park ticket and make payment at the Eden Cinemas Box Office as per the above criteria, and the discount will be applied directly to the ticket. Proceed to the pay-on-foot station on way to your car, and SCAN the ticket in the machine to validate.
Please make sure that you are within the 4-hour period. Should you exceed the 4-hour paid period, payment of the difference will need to be effected at the Pay on Foot machine itself.
This offer does not currently have a fixed end date. The Eden Leisure Group does not exclude the removal or amendment of this offer at a future date. Any such amendments will be updated on this page prior to taking effect.

CCTV

For safety and security, a system of CCTV cameras is in operation throughout Eden Cinemas, and images from these cameras are retained for a period.

REGISTRATION

Mailing List By registering as a web user, you are agreeing to be sent information on certain films matching your preferences as well as other related cinema information.
Usernames and passwords Please note that you are responsible for the usernames and passwords that you use on the site. You should keep them confidential at all times and should change them periodically. Should you believe that anyone else has gained access to your username and password you should change it immediately.

TICKETS

Purchasing of Online Cinema Tickets Eden Entertainment uses the APCO Payment Gateway. All personal details are encrypted and no credit card details are stored by Eden Entertainment Ltd. or APCO. While the company has endeavored to make payment as secure as possible the user understands that some risks may still exist and that any loss of personal data cannot result in liability to the Company.
Ticket availability The sale of online cinema tickets is subject to availability.
Refunds & changes All ticket sales are final and non refundable. You are responsible for the correct details that you submit including correct show and date. Eden Entertainment cannot be held responsible for any customer errors. If the transaction is not completed then no monies will be taken out of your account. Subject to Eden Cinemas’ approval, cinema ticket details, such as date and time, may only be amended before the event occurs. No monetary refunds are given however a credit note valid for 2 months can be issued. A €5 admin charge will apply for change of tickets or credit notes.
Price of the ticket The price of the ticket will be clearly displayed on the screen prior to the transaction. The price of entrance to the cinema may change at any time at the sole discretion of the management. Please note that no extra charges are incurred when purchasing your tickets online.
Liability Due to unforeseeable circumstances a particular show may be cancelled or delayed. Eden Entertainment Ltd. cannot be held responsible for any amount other than the actual cost of the purchased cinema tickets.
Resale By purchasing tickets online you warrant that the tickets are for your personal enjoyment only and are not for resale.

DATA PROTECTION POLICY

The Eden Leisure Group abides and operates according to the Data Protection Legislation. We only collect information that has been given to us by the client. Credit Card Details are never collected by Eden Leisure Group Ltd. or any of its subsidiary companies. We will never pass on any of your details to any third parties without your permission. The information will be used in accordance with the Data Protection Act to process your online request as well as for administrative and historical purposes. Your information may also be used to send you useful information about other Eden Leisure Group products that may interest you from time to time.

Should you wish to see or edit your details, you may access them through your username and password on your profile.

BABIES IN CINEMA

Babies and toddlers up until 2 years old may attend free of charge provided they remain seated on a parent’s lap. Should a separate seat be required, the applicable child admission rate will apply. Pushchairs are strictly prohibited within the cinema auditoria as they may obstruct aisles or exits in the event of an emergency.
Babies are not permitted to attend screening of movies that are classified as 12,15 or 18 by the appropriate film classification board. Babies are allowed to attend screenings of movies classified as U (Universal), PG (Parental Guidance), or 12A, but the following conditions apply:
Parents of guardians are responsible for ensuring the comfort and well-being of their babies during the screening.
If a baby becomes unsettled or starts crying during the movie, parents or guardians are kindly requested to exit the theatre promptly to minimize disruption to other moviegoers.
Parens or guardians may return to the theatre once the baby has settled down. This it to maitain a respectful and enjoyable movie experience for all patrons.
We understand that attending a movies with babies can be challenging, and we iam to create and enjoyable experience for all our guests. Therefore, we encourage parents or guardians to choose movie screenings and timings that are most suitable for babies, ensuring a comfortable and disruption-free enviroment for everyone.
It is important to note that this policy is in place to ensure the enjoyment of all moviegoers, and we appriciate your understanding and cooperation.
We reserve the right to enforce this policy in the best interest of our patrons and the overall movie experience.
Please be advised that these terms and conditions are subject to change, and it is reccomended to review them periodically for any updates. We appriciate your cooperation in maintaining a plesant and respectful atmosphere for all our cinema attendees.

PETS IN CINEMAS

Pets and animals are not permitted within the cinema premises, including auditoria, foyers, and concession areas.
Exceptions are made only for certified service animals (e.g., guide dogs, assistance dogs) accompanying individuals with disabilities, in accordance with applicable laws.
Service animals must remain under the control of their handler at all times and should not obstruct aisles, exits, or other public areas.
The cinema reserves the right to refuse entry or request the removal of any animal that is not a certified service animal or that poses a risk to the safety or comfort of other guests.

LOYALTY CARD

The Eden Cinemas Loyalty Card rewards movie lovers who attend movies at Eden Cinemas. Loyalty members will earn points when purchasing admission tickets (at the box office or online) as well as kiosks. You can redeem gained points for rewards such as admission tickets and/or food and drinks.
Loyalty card can be requested from the ticket booth, provided that client has already an account on our website.
Points can ONLY be gained after the card has been collected from the cinema ticket booth and NOT upon registration.
By Registering for a card it means that your contact information and a valid email address are associated with your Card. Once you register you will be eligible to gain points with every purchase. You will also have access to exclusive offers which will be communicated to you via email.
If you don’t have an email address you can easily set up one online. Unfortunately we require an email address to be linked to your loyalty card in order to gain and redeem points.
When presenting or inputting an Eden Cinema Loyalty Card for a qualifying purchase you will earn 100 points for EVERY Eur1.00 spent. Points can ONLY be gained upon inputting or presenting your Loyalty Card. Points cannot be manually added after a transaction has been concluded so ensure that Loyalty card number is made available during an open transaction.
Duplicate Cards linked to the same account are not allowed. To protect your account and personal information, we do not offer Card duplication services. We encourage each individual within the same household, 13 years of age or older, to sign up for a Card and start earning points.
We value your business and respect your personal information. To protect your privacy, we do not sell your information to other companies. We will use information for internal marketing purposes and to provide you with certain exclusive offers and rewards. We also use information collected through our website to prevent and detect fraud, infringement, and other potential misuse of the website.
As a member of the Eden Loyalty Scheme, you are automatically subscribed to our weekly newsletter, and you may receive other e-mails from Eden containing special offers or promotions or transactional e-mails as well as your online purchased cinema tickets. For information on opting out of Eden marketing communications, please see our Privacy Policy or you can opt out via a link on every newsletter. We do advise against it since you would miss put on exclusive offers related to the loyalty card scheme.
If you do not have a Qualifying Purchase for over 24 consecutive months, we may purge all of your data from our system without notice to you and deactivate your Loyalty Card so that it is unusable. If your account has been purged, simply register a new account and a new Loyalty Card.
Eden may terminate or suspend your Membership at any time, for any reason, without liability to you. In such case, your Membership will be terminated or suspended 60 days after notice to you.
Upon your death, your Membership will terminate immediately. (ii) Eden reserves the right, in its sole discretion, to rescind points and rewards and/or terminate your Membership immediately and without notice if, in the sole judgment of Eden, you (a) violate the Loyalty Scheme T&Cs, (b) engage in any fraud or abuse relating to eligibility for Membership, accrual of points, or redemption of points or reward vouchers, (c) misrepresent any information supplied by you to Eden, or (d) engage in any activities that are inconsistent with Eden’s public image, goodwill, or reputation or applicable law. (iii) Eden may also terminate your Membership immediately and without notice in the event you do not have a Qualifying Purchase for a period of 12 consecutive months.
Points are not transferable.
Points cannot be exchanged for cash.
Points earned from a purchase and your total points balance can each be found by accessing your account from our website.
Points will be earned when BUYING an Eden leisure Gift Voucher but not when redeeming it.
No Points are gained when using a complimentary ticket since a complimentary ticket carries no value then it will not carry any points.
A lost card needs to be reported at the ticket booth and a new card will be issues against a charge of Eur5.00. Should the lost card be found the second card fee cannot be refunded.
If you believe that someone is logging into your account and redeeming your points please login to www.edencinemas.com.mt and click the “Change Password” button, and then follow the prompts to change your password. Please change your password regularly to ensure security of your account and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters.
You are responsible for ensuring the security of your Card, log-in credentials and account information. If you do not want another person to use your Card or account, do not share your Card, log-in credentials or account information with that person.
Eden has no obligation to reimburse any points that are spent pursuant to any unauthorized use of your Card, log-in credentials or other account information
If it appears that points were not added for a purchase you must request to speak to a manager at once if purchase was done within the cinema. For purchases done online you are requested to send an email to [email protected] within 48 hours.Please note that management cannot be held responsible if you forget to present your loyalty card or input it online.
If it appears that points were incorrectly calculated for a purchase you must request to speak to a manager at once if purchase was done within the cinema. For purchases done online you are requested to send an email to [email protected] within 48 hours.
Eden has no obligation to reimburse any points that are spent pursuant to any unauthorized use of your card, log in credentials or other account information. You are solely responsible for ensuring the security of your card and log in details

GIFT VOUCHERS

Cinema vouchers are valid for 12 months from the date of purchase. The expiry date cannot be extended.
Vouchers may be redeemed for cinema tickets, food and beverage purchases, or other eligible products and services offered by the cinema.
Vouchers are non-refundable and cannot be exchanged for cash, either in full or in part.
Vouchers are for single-use only. Any unused balance remaining after redemption will be forfeited and cannot be used for future purchases.
If the value of a purchase exceeds the voucher value, the difference must be paid using an alternative payment method.
The cinema is not responsible for lost, stolen, damaged, or unauthorized use of vouchers.
Vouchers cannot be resold and may not be used for any unlawful purpose.
The cinema reserves the right to refuse, cancel, or invalidate vouchers where fraud, misuse, or tampering is suspected.
Voucher purchases and redemptions are subject to the cinema's standard terms of admission and conditions of sale.
The cinema reserves the right to amend these Terms & Conditions at any time where reasonably necessary.

LIVE EVENTS VIA SATELLITE

Live Events are transmitted via satellite or other external broadcast systems and may be subject to delays, schedule changes, interruptions, or changes to content, duration, performers, or programme by the event organiser, broadcaster, or satellite provider. Eden Cinemas is not responsible for such changes and will make every reasonable effort to restore any interrupted broadcast as quickly as possible.
Minor interruptions, delays, or reductions in broadcast quality shall not entitle customers to a refund.
If a Live Event is cancelled before it begins or a substantial portion cannot be shown due to technical failure, Eden Cinemas may, at its discretion, offer a full or partial refund, voucher, exchange, or other appropriate remedy.
Customers are expected to behave respectfully throughout the event. Eden Cinemas reserves the right to refuse admission or remove any person whose behaviour is disruptive, abusive, intoxicated, or otherwise inappropriate, without refund.
Eden Cinemas' liability is limited to the face value of the ticket purchased. The cinema shall not be liable for any indirect or consequential loss arising from the cancellation, delay, interruption, modification, or rescheduling of a Live Event.